
The first thing that comes to mind when you lost your phone is how you can block your Opay account. You want to do this as quick as possible to ensure safety of your fund. Today, we will show you what you can do to protect your money.
Contact Opay
The easiest way to block your Opay account is to contact Opay Customer service and explain the situation to them.
You can use your friends phone for this purpose since you don’t have access to your phone at the moment. Make sure you call them during the work hours between 8am and 6pm, Monday to Friday.
They will collect your details, ask some questions. When they’re certain the account belongs to you, they proceed to assist in processing your request.
Use USSD Code
You can also secure your Opay account by dialing the following ussd code *955*131#. You will be prompted to Secure your phone in just few steps. You can use your friend’s phone for this. This method is quick since no network connection is required
Retrieve your Phone Number
Another way to secure your account is this. Go to the nearby office of your network provider and retrieve your phone number. Once retrieved, you can use another phone to login to your account. To do this, just insert the new retrieved sim into the phone and login using your details.
If you can get this done within one to two hours of losing your phone then there won’t be any need to block your Opay account anymore. Just login with the retrieved number and continue enjoying your account.
There’s one more thing to do to secure your account. Ensure you change your password and transaction pin. This is important so that no one will be able to login using your old phone.
I hope this has been helpful. If you need additional help let us know via comment. Thanks